Support & Maintenance

Your smart home deserves more than a “set it and forget it” approach. With DevTel’s monthly support plan, you get ongoing care, proactive maintenance, and hands-on help to keep everything running smoothly. All customers automatically receive 90 days of support at no cost.


$15 / Month

  • 24/7 Monitoring
    We'll monitor your entire smart home system so that you'll be notified if any devices loses connectivity, or battery levels are low.
  • System Updates & Patches
    Home Assistant requires frequent updates & patches. You can view all the Home Assistant updates here.
  • Automated Backups
    Backups are crucial for protecting your smart home configuration and data. They allow you to recover your system in case of hardware failures, data corruption, or unexpected disasters. A well-established backup strategy can help mitigate potential issues and minimize downtime.

$25 / Month

  • Everything in $15 Package
  • Dedicated Public URL
    Your Dashboard will be accessible securely from outside your home using a dedicated URL: https://[name].devtel.com. This is protected by Multi-factor authentication
  • 2 Hours of Expert Support per Month
    Use your time how you want:
    • Training on your smart devices or automations
    • Creating new automations or scenes
    • Installing new smart devices (locks, lights, sensors, etc.)
    • Fixing minor issues like:
      • Sagging doors
      • Battery replacements
      • Connectivity issues
      • Device re-pairing or reconfiguration
  • 25% Discounted Hourly Rate
    Additional support is available at a discounted hourly rate of $75/hr.